Legal & Compliance

PAIA Manual

Last updated: 17 June 2026

This manual is published in compliance with section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It applies to Incendio Digital Labs (Pty) Ltd and, where indicated, to associated Incendio Group entities.

1. Contact Details of the Private Body

Entity: Incendio Digital Labs (Pty) Ltd
Registration: 2026/340430/07
Physical address: 25 Longmere Street, Schonenberg Estate, Somerset West, Western Cape, 7130
Postal address: As above
Telephone: +27 87 061 7777
Email: deon@incendiogroup.co.za

Information Officer

Name: Deon van Vuuren
Capacity: Information Officer
Email: deon@incendiogroup.co.za
Telephone: +27 87 061 7777

2. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. Copies of this guide are available from the SAHRC:

SAHRC: www.sahrc.org.za
Telephone: +27 11 877 3600

3. Records Available Without a Formal Request

The following information is publicly available on this website without a formal PAIA request:

General information about Incendio Group, Incendio Legal, and Incendio Digital Labs
Services offered by each platform
Contact details
Company registration numbers
Legal and compliance documentation (this manual, Privacy Policy, POPIA Notice, Terms of Use, Cookie Notice)

4. Categories of Records Held

Corporate Records

Certificate of Incorporation and Memorandum of Incorporation
Share registers and shareholder agreements
Minutes of meetings of directors
Annual financial statements
Tax registration documents and returns
CIPC filings

Human Resources Records

Employment contracts and agreements
Payroll records
Leave records
UIF and skills levy records

Client and Enquiry Records

Client correspondence and enquiry records
Service agreements and mandates
Compliance and onboarding documentation (FICA/KYC)
Matter files and project documentation

Financial Records

Invoices and statements
Bank statements
Supplier agreements and contracts
Accounting records

Technology and Systems Records

Software licences
IT systems documentation
Data processing agreements
Website and platform records

5. How to Submit a PAIA Request

Requests for access to records must be submitted using the prescribed Form C (available from the SAHRC website or on request from our Information Officer) and directed to:

Information Officer
Incendio Digital Labs (Pty) Ltd
25 Longmere Street, Schonenberg Estate, Somerset West, Western Cape, 7130
Email: info@incendiogroup.co.za

Request Fee

A request fee of R140.00 is payable before a request will be processed (as prescribed under the PAIA Regulations). The requestor will be notified of any additional reproduction fees applicable to the provision of the requested records.

Response Timeline

We will respond to a PAIA request within 30 days of receipt of a complete and valid request. This period may be extended by a further 30 days in exceptional circumstances, in which case the requestor will be notified.

6. Grounds for Refusal

Access to records may be refused on the grounds set out in Part 3 of Chapter 4 of PAIA, including but not limited to:

Protection of third-party personal information
Protection of commercial information
Legal privilege
Records required for law enforcement
Records that are not held by the private body

7. Remedies if a Request is Refused

If your request for access is refused, you may apply to the court for relief as contemplated in Part 4 of Chapter 4 of PAIA. You may also approach the Information Regulator:

Email: inforeg@justice.gov.za
Website: www.inforegulator.org.za

8. Availability of This Manual

This manual is available on the Incendio Group website at incendiogroup.co.za/paia and in print from our registered address on request, free of charge.